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Student in from of Eldridge Hall

Student Financial Services

Student Accounts / Bursar's Office

ATTENTION: Fall 2020 semester bills were mailed and emailed on July 20 with an August 21 due date. Typically, fall semester bills are mailed in early July with an early August due date. We apologize for this inconvenience. Please contact Student Financial Services if you have any questions or concerns.

As of July 1, the Student Financial Services Office is staffed during normal business hours and will be available by phone to assist you. The Office will return to full coverage on August 17.

Welcome to the Student Accounts/Bursar's Office. We are responsible for processing and collecting student tuition bills, and issuing student refund checks.  We also administer the student health insurance program and meal plans. Our mission and goal is to provide students and families assistance in meeting their financial obligations for college.  Have a question? Check out our FAQ or call us - we are here to help and work with you!

Billing Information

Students are billed in two installments. Fall semester bills are mailed in early July and due in early August. (Note: Due to delays caused by COVID-19, fall 2020 bills were mailed on July 20 with August 21 due date.) Spring semester bills are mailed in mid November and due in mid December. Bills are mailed to the permanent address on file at the beginning of each semester, and e-bills are emailed to the students at their school email accounts. It is the responsibility of the student to provide a copy of the email to the payer of their tuition.  

Students must respond to their bill by completing an Intent to Attend Form with indication of payment method by the due date. Non-response and non-payment will result in being dropped from your coursework. Students who are dropped for non-payment would be allowed to re-enroll in courses once their account is deemed satisfied.  

If you have met the Financial Aid Office deadlines, awarded financial aid, and accepted that aid, it should appear on your statement. If your award does not appear on your statement as a credit, please contact the Financial Aid Office at 413-662-5219. For federal student loans to appear as aid you must have accepted your award to the Financial Aid Office, and first time borrowers need to complete both Entrance Counseling and a Master Promissory Note.

If there is a balance due shown on your statement, you have several options for payment:  

  • Pay your balance by the due date with cash, personal check or debit/credit card; 
  • Contact our Financial Aid Office to apply for an alternative loan; or
  • Monthly payment plan. MCLA is proud to offer tuition payment plan options that allow you to spread expenses over the semester and limit debt. This option is administered by Nelnet. For costs, schedules, or to enroll, please visit

You are expected to return payment due or have payment arrangements made, such as loans or a payment plan, on or before the due date. Students who register for courses at the College do so with the understanding that they are responsible for payment of all charges reflected on their bills. Registered students also understand that certain penalties are applied to accounts that are not settled in full by each semester's due date, such as incurred late fee surcharges, and withheld official academic transcripts.  Students may also be dropped from their coursework prior to the start of the semester. To re-enroll in coursework, the balance would need to be satisfied, as well as a $75 late registration fee charged to the account.

The Student Accounts office reserves the right to request payment in advance for coursework if a student has demonstrated an unsatisfactory payment history, or has defaulted on a prior payment arrangement. This includes any default of prior monthly payment plans, and/or repeated collection efforts.

COVID-19 Billing Notice

We hope the semester will not be disrupted by a shift in learning modes such as face-to-face or remote learning due to a resurgence of COVID-19 cases.  If a shift is required, tuition and fees for the fall 2020 semester will be the same, regardless of the method in which the University delivers your academic experience.   The tuition and fees that you pay are in exchange for learning, academic credit and certain non-academic services that will be provided to you, regardless of the environment in which we all are able to proceed.  The University cannot guarantee an on-campus experience, because health and safety concerns related to COVID-19 and its spread on campus, and/or directives from appropriate federal and state health authorities, may require that your academic experience during the fall 2020 semester be offered though a hybrid model of on-campus and remote experiences or entirely remotely.  Any interruption due to COVID-19 that results in a change in the way your academic services are being provided, including any suspension of in-person instruction and campus activities, will not entitle you to a reduction or reimbursement of tuition or fees.


The Family Education Rights and Privacy Acts affords students certain rights with respect to the student's education records. MCLA cannot release any financial information, including refunds, pertaining to an account to anyone but the student. This includes students that have not obtained the age of 18. If you would like to allow us to share financial information with a parent, guardian, or other interested party, please complete the FERPA form and return it to the Student Accounts Office. You may also complete the FERPA electronically by following the link on the right hand side of this webpage. 

Returned Checks/ACH

A fee of $25 will be added to your account for each check/ACH payment returned by your bank.


If you do not plan to attend MCLA this semester, you must notify the Office of Student Records at 413-662-5389. Non-attendance in classes does not constitute withdrawal, and you will still be responsible for any charges incurred.

Refund Policy

This policy applies to students who are fully withdrawing or taking a leave of absence from MCLA. If you withdraw prior to the first day of classes (official opening), you will receive a 100% refund (less any Admissions or Dormitory Deposits).  

All refunds for withdrawals after the start of school are determined on a pro-rata basis up to the 60% point of the semester. For more information on this refund policy, visit the Financial Aid Office's website.

In addition, students are eligible for a supplemental Tuition Insurance program through Liberty Mutual, which provides up to 100% protection for your investment, should you need to unexpectedly withdraw. You must sign up before classes begin to be covered.

529 Plans & College Savings

If a student or family member has a 529 Plan or other college savings plan, such as a MEFA, please notify Student Accounts. When requesting a withdrawal from a plan, please ensure that both the student ID (A#) and legal name are printed on the check.

For questions regarding MEFA U.Plan or to have funds forwarded to MCLA for a student, you may call 1-800-449-6332, email, or go online to  

Veteran Benefits

Attention Students Receiving Veteran Benefits: Students receiving chapter 31 or 33 veteran benefits will not be subjected to the following while waiting for VA payments:

  • Preventing enrollment
  • Assessing a late payment fee
  • Requiring alternative or additional sources of funding
  • Denial of any additional information needed for certification

Veteran benefits are certified by the Registrar and coordinated with Student Accounts. If you are eligible for any veteran benefits but have questions on how to start this process, please contact Student Accounts at 413-662-5230 or the Registrar's Office at 413-662-5216.

student pay bill online

parent-guardian pay bill online

Quick Links & Forms

COVID-19 & Financial Aid/Billing Information

Intent to Attend MCLA Form

FERPA Information Release

Summer Financial Aid Application

Monthly Payment Plan by Nelnet

Student Health Insurance Waive/Enroll

Tuition Insurance

Semester Billing Checklist

ESTIMATED 2020-2021 Sample Bills

1098-T & Tax Reporting Information

Masspirg Waiver Form

Student Refund Information

Book Advance Information

Course Overload per Credit Charge Policy

Senior Citizen Tuition & Fee Waiver

Billing Overview Presentation 7/28/20

Contact Us

Bonnie J. Howland
Director of Student Financial Services

Maria T. Moulton
Student Financial Services Coordinator

Catherine L. Obrzut
Clerk V

Rebecca L. Lincoln
Receiving Teller/Cashier




We are located on the main level of Eldridge Hall.

Monday: 8:30 am - 4:45 pm
Tuesday: 8:30 am - 4:45 pm
Wednesday: 8:30 am - 4:45 pm
Thursday: 8:30 am - 4:45 pm
Friday: 8:30 am - 4:45 pm
Saturday: CLOSED
Sunday: CLOSED

Mailing Address
Student Accounts/Bursar's Office
375 Church Street
North Adams, MA 01247

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