The mission of MCLA’s CARE (Concern, Assessment, Response, Evaluation) Team is to identify and respond in a coordinated manner to situations involving students who engage in concerning, disruptive, and/or potentially harmful behavior. The team serves as a resource to the campus community by identifying, assessing, and intervening in disruptive behavioral issues to support the health, safety, and academic success of students while prioritizing community safety. The team’s purpose is to coordinate early intervention support as needed through a process of assessment, collaboration with existing campus resources, ongoing monitoring, and referral to external resources as appropriate to the circumstances. The CARE Team seeks to impact change on negative behaviors involving individuals and patterned behavior within our educational community.



  • Consult with and support members of the community who become aware of and/or report students of concern
  • Respond to reports of students in distress by gathering information; identifying concerning behaviors; assessing the situation and level of risk; developing an intervention plan to engage the student; and recommending appropriate intervention(s)
  • Monitor ongoing behavior of students of concern with an outlined plan of action
  • Communicate with individuals involved for follow up as appropriate
  • Discuss campus trends and behaviors that negatively impact educational endeavors
  • Determine supportive resources and outlets for concerning community behaviors
  • Utilize existing processes or support services, such as the student conduct system, academic advising, classroom management, public safety responses, and community health resources

Reasons to refer a student to the CARE Team include:

  • The student remains distressed following attempts by you and others to be helpful
  • The student becomes increasingly isolated, unkempt, irritable or disconnected
  • The student's academic or social performance deteriorates
  • The student's behavior reflects increased hopelessness or helplessness
  • The student shows significant and marked changes in behavior or mood
  • The student expresses thoughts of suicide or other acts of self-harm
  • The student makes threats or displays aggression directed toward themself or others
  • The student demonstrates an inability to care for oneself

REPORTING - Steps on how to report/support

Community members are encouraged to report concerns about students who may pose a danger to themselves or others, who may be in distress, or whose behavior is disruptive to others in the community.

Please note: If you believe a student may pose an immediate threat to the health and safety of themselves or others, call Campus Safety immediately at 413-662-5100.


Heather Quire, Dean of Students and Interim Title IX Coordinator - (413) 662-5231
Daniel Colonno, Chief of Police -, (413) 662-5281
Ely Janis, Dean of Academic Affairs -, (413) 662-5242
Christopher MacDonald-Dennis, Chief Diversity Officer -, (413) 662-5300
Dianne Manning, Director of Residential Programs & Services -, (413) 662-5249
Theresa O’Bryant, Dean of Student Success and Engagement -, (413) 662-5400
Heidi Riello, Director of Counseling Services -, (413) 662-5331


  • Faculty Members
  • Police Department
  • Health Services
  • Disability Services
  • Veterans’ Services
  • Marketing and Public Relations
  • Others as needed


Our referral form is not for emergency situations. In case of an emergency call 911

Tips for Recognizing Students in Distress

Behavioral/Emotional Indicators

  • Direct statements indicating distress, family problems, or loss
  • Angry or hostile outbursts, yelling, or aggressive comments
  • More withdrawn or more animated than usual
  • Expressions of hopelessness or worthlessness
  • Expressions of extreme anxiety or irritability
  • Excessively demanding or dependent behavior
  • Lack of response to outreach from College officials

Physical Indicators

  • Deterioration in physical appearance or personal hygiene
  • Excessive fatigue, exhaustion; repeatedly falling asleep in public areas of campus
  • Visible changes in weight; statements about change in appetite or sleep
  • Noticeable cuts, bruises, or burns
  • Frequent or chronic illness
  • Disorganized speech, rapid or slurred speech, confusion
  • Unusual inability to make eye contact
  • Under the influence of drugs or alcohol in any location on campus

Please contact Heather Quire with questions at: or by calling 413-662-5231.